By using “Invent EMR” you are a greeting without exception to all of the below listed terms and conditions. Terms and conditions are mandatory clauses you are required to read, understand and agree too. The software will not load unless you click on “I agree to Terms and conditions” prompt. This prion of appears for first time users or when the terms and updated. Changes to Terms and conditions can be applied by provider (Invent ITS), the provider in this case) at anytime. A disclaimer of changes will usually appear within the system for the user to approve before proceeding to using the Invent EMR product. Furthermore, the below terms and conditions are usually an integral part of the master legal agreement between user/customer and provider.
Terms and Conditions: The product terms and conditions found on this page, which outline the rules, obligations, and rights of the user. These terms are usually declared under the Definition section of signed agreements between the customer and provider, and represent an integral part of any signed agreement.
Client / Party 2: The beneficiary of the system usage, who may be represented by an individual in their personal capacity, an individual and a business entity, or both together. In all cases, the individual shall be primarily responsible and shall have priority in legal representation and liability as the Second Party.
EMR (Software): An Electronic Medical Record System owned and developed by Invent Information Technology Systems W.L.L (“Software”). The system may be referred to as the ‘Invent System’ in this contract.
CSSA: Cloud Subscription Service Agreement that regulates the work between the two parties.
CSSA Services: The services included in the support plan outlined in this agreement.
Database: A group of logical data elements linked to each other mathematically. The Database consists of one or more tables. Each table consists of one or more records, and each record is also called a Row. The Database is considered an integral part of the system code, owned exclusively by the Vendor.
Medical Patient Data or Patient Data Reports: An unconnected series of objective facts that can be accessed only through a specific system or program such as Excel, or by printing a report (e.g., a report containing patient names and contact numbers). There is a distinction between the Database owned exclusively by the Vendor and the data or reports that the Client can access through the System only, without the Vendor’s assistance.
Source Code: The Source Code of the Invent System and the Database refers to all programming codes written in any programming language used in the development and operation of the Invent program, including but not limited to the source code, executable codes, scripts, software, database, algorithms, structural designs, and any other software components that form part of the program’s functionality. The code also includes the database, but not the data or data reports themselves, external images, treatment forms, or patient forms.
These “Terms of Use for Invent EMR” govern your use of Invent Electronic Records Medical System – Referred to as THE PRODUCT or Invent EMR in this article which is provided by Invent Information Technology Systems W.L.L. (Also Referred to as “INVENT” or “VENDER” or “PROVIDER”). The user of Invent EMR or “CLIENT” or “CUSTOMER” all referee to user of the product.
Please read and review these Terms of Use before the medical system. By using the product, you acknowledge that you have read, understand and agree to be bound by these Terms of Use without limitation or qualification. You may review these Terms of Use each time you access the product or from time to time as preferred. Invent may change these Terms of Use at any time in its discretion. By using the product, it means you accept the most recent version of the Terms of Use. If you do not agree to follow and be bound by these Terms of Use, you may not use the product in any way.
Customers are bound to the terms and conditions of the signed agreement in addition to the terms and conditions of the Invent EMR product, available on this page.
Customers have formally agreed to the product terms and conditions found on this page.
You may be asked to provide certain registration details or other information to use Invent EMR product or to access some of the resources on the official website (That is www.Invent-its.com). You agree that all of the information you provide on the product will be correct, current, and complete. If Invent believes that the information you provide is not correct, current, or complete, Invent has the right to refuse you access to the product or any of its resources and to suspend or terminate your access at any time.
Certain areas of the product may contain information intended for licensed medical professionals or others with certain qualifications. Invent reserves the right to limit access to certain areas of this product to users who register and meet certain criteria established.
Any technical training or technical requests must be within the scope terms and conditions found on InventEMR.com page and T&C of the product.
Invent EMR must be registered, licensed, and fully paid for to be legally used. Invent has the right to revoke access to the product to those clients who are using an un-licensed product. Invent EMR comes with pre-defined annual maintenance fees (SLA – CLOUD SUBSCRIPTION SERVICE LEVEL AGREEMENT). SLA fees must be fully paid to continue using the product.
If you order products directly from Invent using the official website, you represent and warrant that you are doing so in compliance with all applicable laws, rules, regulations, requirements, and ordinances of all governmental authorities regarding the sale, use, export, and import of medical devices. Your purchase of such products will be subject to Invent’s standard terms and conditions of purchase located at www.invent-its.com in the absence of a separate, signed agreement with Invent governing your purchase of products.
Invent EMR is subject to continuous review and upgrades. Additional modules may be added. End-users are expected to use the newly released modules free of charge, however, may not seek technical support nor training if the new module/feature is not explicitly added to the SLA (CLOUD SUBSCRIPTION SERVICE LEVEL AGREEMENT).
Customers are bound to reports, options, add-ons and features available in the system. Any additional scope of work or customized reports will be subject to review and/or additional cost as per the terms and conditions of agreement by the provider.
Reports are available in forms of Excel or PDF. The type of export, nature of export and type of exported format varies from one section or module of the system to another or one report to another. Some reports can be generated in bulk and some are generated for a single patient. Reports and exported format are always in continues development and improvement, however, the user us bound to review and access data from within the system. any custom way or format of how to deal with data will be out of the scope of Invent EMR terms and conditions (THIS AGREEMNT / PAGE) and may be subject to review and/or additional cost.
API Nodes and services for external access is not available under Invent EMR , clients will be notified once available. Once available , details and service cost -if any- will be provided and this T&C page will be updated.
All of the contents of the EMR product (the “Contents”), including but not limited to text, illustrations, photographs, graphics, audio files, video files, database and database schemas, source codes of core application and all related add-on applications, audio-visual files, and the like, are owned by Invent. Invent retains all rights, titles, and interests in and to the Contents. The Contents of the product, including the selection, arrangement, and look and feel, are protected by copyright and trademark laws of the Kingdom of Bahrain and by international treaties and conventions.
You may not copy, distribute, modify, republish, download, post, display, perform, add to, abridge, compile, adapt, translate, modify, create any derivative work, update, broadcast, or otherwise transmit any of the Contents in any way without the express prior written consent of Invent, except that you may download or print a copy of portions of the Contents for your personal, noncommercial use or for the lawful and appropriate advancement of your business dealings with Invent. In doing so, you may not remove or alter, or cause to be removed or altered, any copyright, trademark, or other proprietary notice appearing in any of the Contents. Modification or use of Contents other than as provided in these Terms of Use violates the intellectual property rights of the party that provided the Contents No right, title, license, or other interest in any of the Contents or any patent, trademark, copyright or other intellectual property is transferred to you by your access to the product, by implication, estoppel or otherwise, and Invent, or the party that provided the Contents, retains all right, title, and interest in anything that you print or download from the product.
Nothing on the product is intended to provide medical advice. This product may contain general information relating to various medical conditions and their treatment. Such information is provided for informational purposes only and is not meant to be a substitute for the advice provided by a doctor or other qualified healthcare professional. You should not use the information contained herein for diagnosing a health or fitness problem or disease. ALWAYS CONSULT YOUR PHYSICIAN OR ANOTHER QUALIFIED HEALTH CARE PROFESSIONAL ABOUT ANY MEDICAL CONDITION YOU MAY HAVE OR ANY MEDICAL TREATMENT YOU MAY BE CONSIDERING.
By using this product, the following items are expressly excluded from the support terms.
INVENT WILL
SLA refers to the agreement between the product user and Invent. The fees of the SLA ensures the client gets the following:
Invent agrees to provide Maintenance Services for the current Upgrade as of the Effective Date. Revisions are included with the Maintenance Services fee and are not subject to an additional charge. System upgrade is FREE; however, it is optional and MAY occur once a year – if any. The system usually updates itself through the Internet (via Cloud Computing).
Invent EMR provider has the right to upgrsage and apply any changes to software /product anytime and even without a prior disclaimer, however ,upgrades and updates are taken with maximum caution by provider.
Client/Customer and patient demographic information is strictly confidential and shall not be disclosed to any other third parties without written consent to the client/customer. The same is applied to information received by clients/customers from Invent. Both parties must deal with shared information and details with maximum trust and confidentiality.
Customers are bound to review and access patients data available from within the system as per the terms and conditions of our agreement.
We collect the minimum amount of information about you that is commensurate with providing you with a satisfactory service. This Privacy Policy indicates the type of processes that may result in data being collected about you. Your use of this website gives us the right to collect that information.
We may collect any or all of the information that you give us depending on the type of transaction you enter into, including your name, address, telephone number, picture, fax number, and email address, together with data about your use of the website. Other information that may be needed from time to time to process a request may also be collected as indicated on the website.
We use the information collected primarily to process the task for which you visited the website. All reasonable precautions are taken to prevent unauthorized access to this information. This safeguard may require you to provide additional forms of identity should you wish to obtain information about your account details.
Your Internet browser has the in-built facility for storing small files — “cookies” — that hold information that allows a website to recognize your account. Our website takes advantage of this facility to enhance your experience. You have the ability to prevent your computer from accepting cookies but, if you do, certain functionality on the website may be impaired.
We do not disclose any personal information obtained about you from this website to third parties except when we need to do so in order to complete the transaction — e.g., when arranging for a delivery company to deliver goods that you have ordered (if needed). We may also use the information to keep in contact with you and inform you of developments associated with our business. You will be given the opportunity to remove yourself from any mailing list or similar device. If at any time in the future we should wish to disclose information collected on this website to any third party, it would only be with your knowledge and consent.
We may from time to time provide information of a general nature to third parties — for example, the number of individuals visiting our website or completing a registration form, but we will not use any information that could identify those individuals.
Invent may update the Terms & Conditions of the system and make them available on the website. Changes to T&C will be communicated to the client through the system.
1. Training is sully subject to additional cost socially on-site training.
2. Training is usually focused on how to use the system efficiently
3. Training is conducted with official staff of client/customer and not with 3rd party provides or external companies
4. Training must be requested by client and arranged and approved by vendor. The vendor will only approve and arrange for training upon availability. Availability of training slot is the sole right of vendor and will be facilitated upon availability of resources only.
5. Training will not cover logical and business inquiries such as how to handle insurance and how to communicate with insurance companies.
2.1 All payments are non-refundable or transferable for any reason.
2.2 Membership and/or Joiner fees are not refundable.
2.3 Memberships are non-transferable.
2.4 All prices are quoted and charged in Bahraini Dinars (BHD) and optionally in American Dollars (USD)
2.5 All fees are quoted exclusive of all taxes and levies.
2.6 Additional taxes and administrative fees: may be added. Exchange rates, charges, and VAT (If applicable) will be added to the total of the purchases.
2.7 Additional taxes and administrative fees are not refundable.
2.8 Discounts may be applied if applicable.
2.9 You are required to provide valid billing information in your account and maintain up-to-date information: contact name, organization, credit card details (for accounts paid by credit card), billing address, email address, and telephone number.
2.10 Payments and refund policies may be subject to change anytime. Users will be electronically notified by email.
2.11 If your account is in arrears, you will be notified in one of the following ways:
2.12 Message displayed in your Admin Dashboard to all account administrators through authorized e-channels (within Invent EMR system or online 360 Access or mobile applications)
2.13 E-mail notification to Billing Contact and/or account administrators
2.14 You may cancel your subscription at any time. The remaining membership fees will not be refundable (if any).
2.15 You can also contact our Billing Department by email to request a cancellation of your account or change of billing plan. For security reasons, you will have to confirm this request by sending an email to support@invent-its.com from a full account administrator email. Once you confirm by replying to that email, we will process your request within one (5-10) business day and adjust further charges accordingly. Further IDs and document proofs may be requested.
2.16 Additional processing charges might be added by the financial institutions or other intermediaries such as MasterCard.
2.17 It is your responsibility to ensure that our billing emails are properly delivered to your mailbox and not blocked by your anti-spam software or other protection measures.
2.18 SAVED PAYMENT/MEMBER AUTO-RENEWAL POLICY AND PROCESS
Invent EMR will only enable members to save payment information and/or establish auto-renewals for membership purchases in the following ways:
These Invent EMR Software & Cloud Hosting and Delivery Policies (these “Delivery Policies”) describe the Invent EMR Software & Cloud Services ordered by You. These Delivery Policies may reference other InventITS Cloud policy documents; any reference to “Customer” in these Delivery Policies or in such other policy documents shall be deemed to refer to “You” as defined in Your order.
Invent EMR reserves the right to temporarily suspend all services, system access, and related technical support provided to the Client in the event that the Client initiates, files, or participates in any formal legal action, complaint, or regulatory claim against Invent ITS or any of its affiliated entities.
Such suspension shall be considered a standard operational and risk-management procedure and shall not constitute retaliation or a breach of contract by Invent. During the suspension period, the Client shall remain fully responsible for all financial obligations under the agreement, including but not limited to outstanding invoices, scheduled subscription fees, and the clearance or deposit of any post-dated cheques or previously provided payment instruments.
The suspension shall remain in effect until the legal matter is fully resolved, formally closed in writing, and confirmed as satisfactory by Invent ITS. Following resolution, service restoration shall be subject to Invent’s internal compliance and reactivation procedures, and the Client may be required to provide written assurances, commitments, or updated agreements confirming non-recurrence of the actions that led to the dispute.
Invent ITS reserves the right to determine the appropriate timeline for restoring access and is not obligated to reinstate services until all conditions are fully met. Invent may also deny restoration in cases where the dispute has resulted in reputational, operational, financial, or regulatory risk to the company.
The present Terms and Conditions and its amendments from time to time shall be governed by the laws of Kingdom of Bahrain and subject exclusively jurisdiction of the Bahrain Courts.